HRS Erase is committed to new and innovate solutions for our client hospitals. We begin by doing more for patients by offering services such as home visits, transportation and legal council and doing it with the sort of personal service that lower caseloads allow.
We also help patients qualify for other programs such as food stamps, housing assistance and disability filings. This allows us to enhance and manage patient satisfaction to new levels as it becomes more important than ever. By combining this level of customer service, advance planning and the industry's highest level of reporting and accountability, HRS Erase becomes the logical choice to be your eligibility partner.
We believe that an eligibility partner should put high standards of communication at the forefront. HRS Erase offers our clients custom reporting options and full account reconciliation monthly to insure that no patient "falls through the cracks". We also offer a level of transparency in our reporting that is unparalleled in the industry. At HRS Erase we don't "cherry pick" our accounts or our numbers. We also offer fast problem resolution with most issues resolved in 24 hours or less. When hospitals have more complete reporting they have more options and the ability to forecast more accurately. Combined with HRS Erase's industry leading eligibility protocols and enhanced patient satisfaction our reporting and communication delivers to a higher standard.
In an age of social networking with the Internet, patient satisfaction and opinion have suddenly become even more important than before. Online networking sources from Facebook to Angie's List all give patients the opportunity to express opinions and share experiences. Suddenly the opinion of just one patient can be heard by potentially thousands of people or more, so managing patient satisfaction has become more critical than ever.
At HRS Erase we understand the emerging needs of hospitals to manage patient satisfaction in new ways and we incorporate patient satisfaction surveys in our process to assist hospitals in this management process. We assist all of our client hospitals in maintaining a top patient satisfaction rating because we understand how important just one opinion is.